Return Policy

In case you are not satisfied with your purchase, BallsDirect will gladly assist you with a return, exchange, or a refund of the items.

Do bear in mind that products need to be returned within 31 days from receipt and must be in a resalable condition, meaning the items must be unused and kept in their original packaging.

Faulty items

In the unfortunate event that you received a faulty or damaged product from us, you will be eligible for a replacement or a refund, free from any additional shipping or postage costs. If you prefer to be refunded for your purchase, BallsDirect offers a 14-day money-back guarantee from the date of your request.

Change of mind

In case of return and exchange simply because of a change of mind, an additional restocking fee will be imposed on top of standard delivery charges. To avoid such expenses, always double-check the items in your cart before hitting checkout.

BallsDirect strives to bring you only the best quality items. For any concerns about your purchase, don’t hesitate to contact our customer service team through or call us at (03) 9034 4808.