Balls Direct does not accept return of non-faulty products and will also decline return when the customer simply has a change of mind.
Balls Direct will only accept return of faulty or damaged products and the customer must return within 7 days from receipt and discovery of the fault. When returning a faulty or damaged product the customer must first contact Balls Direct customer service by emailing firstname.lastname@example.org, live chat assistance or by calling (03) 9034 4808. A member of Balls Direct team will look after your concern.
The customer is not supposed to use the product after finding the fault otherwise you are waiving your right for a refund or exchange.
If the customer opted for a refund, has returned the items and the returned faulty product has reached our warehouse the refund will be processed and it may take up to 21 days. The customer will be notified by email once the refund has been processed. The customer is responsible for all shipping costs when returning a product.
If the customer opted for an exchange, Balls Direct may charge the customer additional payment if the new item chosen has higher price than the returned faulty product, unless otherwise the same product was chosen by the customer. The customer is responsible for all shipping costs when returning a product.